Help Articles

Get help in the Learner Support forums

If you have a problem and you can’t find help in the Help Center, you can ask a question in the Learner Support forums.

The Learner Support forums are only for general Coursera questions and issues that could affect learners in any course. If you have questions about materials or assignments in a specific course, please post in your course's discussion forums.

When posting about a technical issue, please include:

  • A summary of the problem
  • The steps that others can take to reproduce the problem
  • A screenshot of the problem

Before posting about an issue in the Learner Support forums, please:

  • Search the other posts to see if your topic is already covered. If it is, reply to that thread instead of starting a new one.
  • Post in the most appropriate forum for your topic. Don't post the same thing in multiple forums.
  • Use a clear title for your thread. This will make it easier for learners with the same question to browse the forums and quickly find answers.
  • Be specific. When referring to something you see in a course, include the full course name and a direct link to the page you're referencing so other learners can see it as well.

When using the Learner Support forums, please:

  • Stay on topic. The Learner Support forums are for technical problems or questions about how to use Coursera. Comments posted under a question or technical issue should answer the question or suggest ideas to resolve the problem.
  • Don't change the subject in the middle of an existing thread. If you have a new question, just start a new thread.
  • Write clearly. Try to write full sentences, and avoid text ­message abbreviations or slang. Remember that Coursera learners are a global community.
  • Help other learners. If you know the answer to another learner's question, or a resource that may help them like the another forum thread, please share your knowledge by commenting on the thread. You can help other learners find useful responses to a question by upvoting helpful responses.

We reserve the right to remove or edit posts in from the Community support forums.

For example, we might:

  • Remove posts that are off-topic unrelated to general Coursera questions and issues
  • Remove posts that use profanity 
  • Remove personally identifiable information about learners
  • Remove anything that violates our Code of Conduct
  • Edit post subject lines to make the content more clear and searchable

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