Solve problems with Course Certificates

If you're having issues with your Course Certificate, check for your issue below.

I didn't get a Course Certificate

If you submitted all required assignments in a course but don't see a Course Certificate on your Accomplishments page, you may not have fully completed the course. Check to make sure:

Your Name Verification or ID Verification has been approved.

Some courses require Name Verification before your Certificate is released. Others require ID Verification. To check, open your Account Settings page. If you see a link asking you to complete Name or ID Verification, click the link and follow the instructions to set up Name or ID Verification.

All your assignments have received grades, including peer-reviewed assignments.

It may take some time to receive a final grade from your peers; if you just submitted your assignment, check back in a few days. You also need to submit the required number of peer reviews for other learners in the course to get a grade.

You passed all required assignments, or you met the course passing threshold.

In most courses, you need a passing grade on all required assignments to get a Course Certificate. In cumulative graded courses, you need to meet the course passing threshold. Check the Grades tab to see your current course grade or check for are assignments you still need to pass.

The course offers a Certificate.

Some course do not offer Course Certificates. To see which courses you've taken don't offer Certificates, check the "Other Completed Courses section" of your Accomplishments page.

I want to change my name on my Course Certificate

The name on your Course Certificates is the full name you used for your Name or ID Verification.

Once you set up ID Verification, you won't be able to change your information. If you're using Name Verification, you can request a name change.

To request a name change:

  1. Log into your Coursera account
  2. Open your Account Settings page
  3. Click Request a name change 

You cannot change the capitalization of your name. Both ID Verification and Name Verification use all capital letters for your name.

I can't verify my identity

If you're having trouble with identity verification for a Course Certificate, check our verification troubleshooting page.

I'm having problems paying for a Course Certificate

If you're having problems with Course Certificate payment or want a refund, check our payments troubleshooting page.

I can't find my Course Certificate

You can see all the Course Certificates you've earned on your Accomplishments page.

If you can’t find a Course Certificate that you already earned, check to make sure:

My Course Certificate released early

For cumulative graded courses, the Course Certificate will release as soon as you meet the course passing threshold. This may happen before the session ends. Even if you meet the minimum course passing threshold, you should continue submitting any outstanding assignments by their deadlines. For Degree cumulative graded courses, your final grade will be calculated when the session ends.

Powered by Zendesk