We envision a world where anyone, anywhere can transform their life by accessing the world’s best learning experience. This includes learners with disabilities. We commit to ensuring that the learner experience on our platform is accessible to individuals with disabilities and that the platform allows our partners to create accessible content. More specifically, we take the following actions in pursuit of this commitment:
We hold ourselves and our partners to high standards, and we train and test ourselves against those standards.
- We strive to comply with WCAG 2.1 AA accessibility guidelines. The Coursera platform undergoes bi-annual independent audits against the guidelines to ensure a compliance-centric and accessible environment for learners. We inspect and test changes to our platform prior to implementation.
- We make this policy publicly available across prominent parts of the www.cousera.org website. We provide this policy and other accessibility resources (including guidance on creating accessible content and utilizing the accessibility features of the platform) to Coursera employees, learners, and content creating partners.
- We expect our content creating partners to create and maintain content that conforms to WCAG 2.1 AA accessibility guidelines and we provide them with tools and resources to support their creation of accessible content.
- We provide regular training on building accessible features and webpages for Engineering, Product and Design team members.
We dedicate people and resources to meeting accessibility needs and standards.
- Our team includes internal Product, Engineering, and Compliance expertise and external website accessibility specialists who are experts on both website accessibility and digital accessibility standards. A cross-functional Accessibility Committee, together with Coursera’s Legal and Compliance team champions a culture of accessibility compliance throughout all Coursera teams.
- All course lecture videos offer closed captioning.
We continuously solicit feedback, reflect, and improve over time.
- Learners may submit accessibility-related feedback and requests for accommodation in the following ways:
- A Logged-In Learner can reach us by going to the Help link in their profile dropdown or in the Coursera webpage footer.
- If a learner is using a screen reader, they are also presented with an email that is only 'visible' to assistive technologies which can be used by learners to report issues with screen-readers or more general accessibility issues on the platform.