We envision a world where anyone, anywhere can transform their life by accessing the world’s best learning experience. This includes learners of all abilities. We strive to ensure that the learner experience on our platform is accessible to individuals with disabilities and that the platform allows our partners to create accessible content. This includes the following actions:
We hold ourselves and our partners to high standards, and we train and test ourselves against those standards.
- We strive to substantially conform with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. The Coursera platform undergoes bi-annual independent audits against the Guidelines to ensure an accessible environment for learners. We inspect and test changes to our platform prior to implementation.
- We make this Policy publicly available across prominent parts of the www.cousera.org website. We provide this Policy and other accessibility resources (including guidance on creating accessible content and utilizing the accessibility features of the platform) to Coursera employees, learners, and content creating partners.
- We expect our content-creating partners to create and maintain content that conforms to WCAG 2.1 AA and we provide them with tools and resources to support their creation of accessible content.
- We provide regular training on building accessible features and webpages for Engineering, Product and Design team members.
- All course lecture videos offer closed captioning.
We have an Accessibility Team.
- Our team includes internal Product, Engineering, and Compliance expertise and external digital accessibility specialists. A cross-functional Accessibility Committee champions a culture of accessibility compliance throughout all Coursera teams.
We welcome your comments and feedback and use it to reflect and improve.
- Learners may submit accessibility-related feedback and requests for reasonable modification of policies, practices, procedures in the following ways:
- A Logged-In Learner can reach us by going to the Help link in their profile dropdown or by submitting a support ticket.
- If a learner is using a screen reader, they are also presented with an email when submitting a support ticket that is only 'visible' to assistive technologies which can be used by learners to report issues with screen-readers or more general accessibility issues on the platform.